Shipping Policy
Shipping and Delivery Policy
At Xevorastore, we do our best to process and deliver your order as quickly and carefully as possible. Below you will find all information about our shipping and delivery.
1. Processing Time
Orders are typically processed within 1 to 2 business days after receipt of payment.
Once your order has been processed and shipped, you will receive a confirmation email with any tracking information (if available).
2. Delivery Time
The average delivery time is:
- Netherlands: 2 to 5 business days
- Belgium: 3 to 7 business days
- Europe (other countries): 5 to 12 business days
Please note: delivery times are indications and may vary due to carrier congestion, holidays, or unforeseen circumstances.
3. Shipping Costs
Shipping costs are automatically calculated at checkout and depend on your location and the weight/volume of your order.
Any promotions such as free shipping will be clearly stated on our website.
4. Shipping and Carriers
Xevorastore collaborates with reliable shipping partners to deliver your order safely.
We reserve the right to choose the carrier most suitable for your order.
5. Track & Trace
When available, you will receive a Track & Trace code by email as soon as your order has been shipped.
This allows you to track the status of your package.
6. Incorrect Address
It is the customer's responsibility to provide correct address details when placing an order.
If a package cannot be delivered due to an incorrectly provided address, additional shipping costs may be charged for a new shipment.
7. Not Home for Delivery
If you are not home at the time of delivery, the carrier may:
- deliver the package to neighbors
- deliver the package to a pick-up point
- attempt a new delivery
This depends on the carrier and the delivery options in your region.
8. Damaged or Lost Packages
We do our best to pack your order well and ship it safely.
Damaged Package
Have you received a damaged product? Please contact us within 48 hours via:
Please include photos of the damaged product and packaging.
Lost Package
If your package appears to be lost, please contact us so that we can initiate an investigation with the carrier.
9. International Shipping
We also ship to other countries within Europe (if available). Please note that for international orders, any customs or import duties may be for the customer's account.
10. Contact
For questions about our shipping policy, please contact:
Xevorastore
📧 Email: info@xevorastore.com